Cancellation Policy

At Marketplace.mu, we strive to provide a seamless shopping experience for all our customers. However, we understand that there may be instances when you need to cancel your order. Please review our cancellation policy carefully:

1. Order Cancellations
2. Customers may cancel their order before it has been dispatched for delivery. Once the order is dispatched, cancellations will no longer be accepted.
3. Cancellation Fees
4. If a customer cancels an order, they will be required to pay the delivery charge for the order, along with a cancellation fee. This fee helps cover the costs associated with processing and handling the order.
5. Refund Process
6. Any refunds due (excluding delivery charges and the cancellation fee) will be processed within 7 business days of the cancellation request. Refunds will be issued through the original payment method.

By placing an order on Marketplace.mu, you agree to our cancellation policy. We appreciate your understanding and cooperation in helping us maintain an efficient service.